1. Cargo Damage Compensation: What It Covers
At AusRoo Ship, we take every precaution to ensure your cargo arrives safely. However, damage can occasionally occur due to unforeseen circumstances. Our compensation policy covers damage that occurs during transit under specific conditions, ensuring that you are compensated fairly for losses. It is important to note that the level of compensation depends on several factors, including the type of goods, the nature of the damage, and the shipping insurance coverage selected by the client.
2. Filing a Damage Claim
To ensure you receive compensation for damaged goods, it’s essential to follow the proper claim filing process:
•Report the Damage Immediately: Once you notice any damage to your cargo, report it to AusRoo Ship within 24 hours of receiving the shipment.
•Provide Documentation: You will need to provide photos of the damaged goods, a detailed description of the damage, and any relevant shipping documents, such as the bill of lading.
•Submit Your Claim: Complete the damage claim form, which can be obtained from our customer service team, and submit it along with all required documentation.
Our team will review the claim thoroughly and process compensation as per the terms and conditions outlined in our policy.
3. Limitations and Disclaimers
There are specific limitations to our liability regarding cargo damage. Our disclaimer outlines situations in which AusRoo Ship cannot be held responsible for cargo loss or damage, including but not limited to:
•Force Majeure Events: Natural disasters, war, strikes, or other uncontrollable events that cause damage during transit.
•Improper Packaging: If the cargo is inadequately packed by the sender, resulting in damage, AusRoo Ship is not liable for compensation.
•Exclusions Based on Cargo Type: Certain high-risk or restricted items, such as fragile goods or hazardous materials, may not be fully covered under our standard compensation policy.
It is important to thoroughly review our disclaimer to understand the full scope of our liability and limitations.
4. Shipping Insurance: Enhancing Your Protection
While AusRoo Ship offers a standard compensation policy, we strongly encourage our clients to purchase additional shipping insurance, especially for high-value or fragile items. Shipping insurance provides a higher level of coverage and ensures that you are protected against a broader range of potential risks. Our team can help you choose the right insurance policy based on the value and type of goods you are shipping.