Frequent questions
How do we track my package?
You can track the real-time status of your package by entering your waybill number or contacting our staff at 17tracking.com
How to calculate the freight?
Freight rates are usually calculated based on the weight, volume, destination of the package, as well as the selected transportation service. You can contact our staff for the latest quotation
What if the package is lost or damaged?
If your package is lost or damaged, please contact our customer service department immediately. We will handle this according to our claims policy and help you resolve the issue.
How to change the shipping address?
Before the package is shipped, you can change the shipping address by contacting customer service. After shipping, address changes may be limited.
Is insurance available?
Yes, we offer parcel insurance to protect your parcel during transit. Please consult our customer service for more insurance options and costs.
What is the time of shipment?
The time of shipment depends on the destination of the package and the transport service chosen. You can view the estimated delivery time when you place your order.
These frequently asked questions and answers can help customers better understand logistics services and solve common problems they may encounter.